Booking Conditions

All holidays in this literature are operated by Melvyn Jones using the trading name Spacebetween Alpine Adventures (hereinafter called “me”, “I”, “we”, “our” or “us”).

We are based in France, and are registered as a Tour Operator with the French Register of Tour Operators. Membership number : IM006110058. As such we hold the following insurances :

  • Failure Cover Guarantee : Groupama, contract : 4000713226
  • Public Liability : MMA Insurance, contract : 105.630.300
  • Member of the French Mountain Leaders Syndicate : 5444
  • Associate member of BAIML :  26003
  • Educateur Sportif : 00606ED0120
  • Business Registration number (SIREN) : 47786190000025

Spacebetween Alpine Adventures Ltd (hereinafter called “the company” is our marketing vehicle and is the owner of the web site . The company is registered in England, number 5154532. Registered address : C/O Swinton & Co, Prospect House, 28 Great Melton Rd, Hethersett, Norwich, NR9 3AB.

All holidays are sold subject to the following conditions.

1. Package Holidays. 1. Package Holidays. EU Directive 2015/2302. Unless otherwise stated, none of our services will involve “Linked Travel Arrangements” or “Click Through Packages”. We do not book flights on your behalf, and our packages are all inclusive from the point of pick up after your arrival at the initial destination.

2. Booking.To make a booking, we require by post or by e-mail, a completed booking form and the deposit in the form of a cheque or electronic transfer. The deposit required is specified on the form. If you are booking less than 45 days before the holiday start date (late booking), then we require full payment with the booking form. The person making the booking accepts these booking conditions on behalf of everyone in his or her party. By completing the booking form and paying the deposit or full amount, you are accepting the terms of this contract.

Once we have received the funds, we will issue a confirmation invoice.  The contract between us will exist as from the date of issue of this invoice.

3. Payment. When you receive the confirmation invoice please check the details carefully and inform us immediately if anything appears incorrect. Payment for all monies due must be made to us no later than 45 days before the start date of the holiday. We will not be sending reminders, and in the case of non-payment, we reserve the right to treat the booking as cancelled by you and apply the conditions under Clause 4. Further and final documents in relation to your booking will be sent to you on or about 14 days prior to the trip start date.

4. Cancellation by You. If you cancel your booking more than 45 days before the start date of your chosen trip, we will not refund your deposit, but you may if you wish transfer your deposit to another holiday in our current programme provided there are sufficient spaces left, and on payment of a £15 transfer fee. If the holiday you transfer to is more expensive than the one you originally booked, a further deposit will also be payable. Should you subsequently cancel the holiday that you have transferred to, we will retain your deposit and transfer fee. If you cancel your booking after you have paid in full, or after the date the balance payment becomes due, the following cancellation charges will be made.

44 to 30 days 50% of the full cost of the holiday.

29 to 14 days 75% of the full cost of the holiday.

13 days or failure to arrive 100% of the full cost of the holiday.

We require written notification of your cancellation for the above dates and percentages to take effect, otherwise the 100% charge will prevail. We strongly recommend that you take out insurance against irrecoverable cancellation costs.

5. If We Change Your Booking.

5.1 Minimum Numbers. We stipulate minimum numbers required for each trip. We do this for fiscal reasons and to ensure that we are able to generate a group atmosphere for your enjoyment. If we do not receive sufficient bookings to fulfil these numbers we will either offer you an alternative date for the same holiday, or an alternative package free of any transfer charges. Should you choose not to accept either of these options, we will refund all monies paid in full. Should we not receive the minimum number of bookings for your chosen trip, we will inform you of this at least 42 days before the start date of the holiday. We strongly recommend that you do not commit monies to flights until we have confirmed to you that the minimum number has been achieved. We cannot re–fund travel costs incurred.

5.2 Other Significant Alterations or Cancellation of Your Holiday. If through no fault of your own, we are forced to significantly alter or cancel your holiday, you will be offered the following choice.

a. Cancel your holiday and receive a full refund.

b. Accept a substitute date or holiday if we are able to offer you one. If this is of lesser value, we will refund the difference in price. Your decision must be made within 7 days after we notify you. We will also offer you compensation for the inconvenience unless the alteration or cancellation is for the reason stipulated in 4 above, or for reasons amounting to force majeure or consolidation, namely war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions, or other similar events beyond our control and that of our suppliers.

Compensation will be offered based on the following scale :

Before the balance due date..................Nil.

Between the balance due date and 14 days before the holiday start date...........................€15

Between 13 days and the holiday start date...................................................€25.

We cannot accept any liability for any consequential costs you have incurred, or may incur upon transfer to another package or date, or should you not be able accept any transfer at all.

6. Surcharges. Before booking and not less than 30 days prior to the start date of your holiday (or for whatever may from time to time be decided by the Law) the prices featured may change. We reserve the right to impose surcharges once you have booked but no surcharges will be imposed within 30 days of the start date (or within whatever period the Law may from time to time decide), and any downward revision in the price will be refunded to you. Surcharges will only be imposed for variations in :

a. Transportation costs, including the cost of fuel.

b. The exchange rates applied to the booking. Price increases and surcharges will be calculated according to the full extra cost compared to the costs and exchange rates obtained at the 31st of December 2018. In any event we shall absorb the first 2% of any such surcharge (or whatever percentage the Law may from time to time dictate). Any increases to the price, which exceeds 8% of the total holiday cost will entitle you to the options outlined in clause 4 above.

7. Changes to your Holiday. Before you enter into a contract with us, we reserve the right to change any of the facilities, services or prices described in our literature. If the change is made, you will be informed before or at the time of booking.

8. Holiday Itineraries. We provide a general indication of the itinerary for each holiday in our literature, the type of accommodation used, what is included in the price and health formalities.  Changes in all these items may be made at any time, please read the relevant Holiday Dossier, which will contain the up to date information about the holiday.  This will be sent to you with the invoice for the balance to paid.  If after reading the Dossier you feel you have misunderstood what is included in the price, or the nature of the holiday, you may cancel your booking without penalty and we will refund any monies paid to us.  We must receive notice of this cancellation within 7 days of our sending the Dossier to you, otherwise we will not be able to accept your cancellation or be liable for any refunds. The information contained in the Dossier will form part of the contract, and you should therefore read them carefully.  If there are any discrepancies between the Dossier and our general literature, the information in the Dossier will prevail.

9. Advice Provided by Us. Any advice or recommendations given by use on matters such as clothing, baggage, special equipment, insurances, etc, are given in good faith, but without any responsibility on our part.

10. Travel Insurance. Travel insurance is mandatory for all guests while on holiday with us. You are responsible for ensuring that you are in possession of travel insurance for the entire duration of the trip in respect of at least medical expenses, baggage, injury, death, repatriation, including helicopter rescue and air ambulance, cancellation and curtailment. If you join the holiday without adequate insurance you may not be allowed to continue, with no right of refund. You must ensure that there are no exclusion clauses, which limit the cover for the type of activities included in your tour.

11. Adventure Holidays. There are hazards involved in this kind of holiday, including risk of injury, loss or damage to property, inconvenience and discomfort. The mountain environment can at times be unpredictable, and we may have to deviate from published programmes for your own safety and enjoyment. This therefore may demand a degree of flexibility on your part, and it is a prerequisite of the contract between us that you accept this unequivocably. On our part, and as far as is practically possible, we will endeavour to ensure that your holiday complies with the itinerary described in the Holiday Dossier. We endeavour to take all reasonable precautions to ensure your safety and enjoyment in the mountains. However, no matter how professional or experienced our guides may be, they cannot predict unavoidable events, which may present hitherto unforeseen elements of risk. If you feel at all uncomfortable in mountain terrain and environments, you should not travel with us. Acceptance of the contract between us is a declaration on your part that you are comfortable in this environment, and if you choose to opt out of any of the activities, we will not be able to accept any compensation claims for loss of service.

12. Our Obligations to You. Our obligations and those of any suppliers providing any service or facility involved in any travel arrangements you book with us in the UK are to provide services and facilities exercising a reasonable duty of care and skill at all times. We are liable to you for any damage caused to you by our failure to perform the contract or by our improper performance of the contract, unless the failure is : a. Attributable to you. b. Attributable to a third party unconnected with the provision of the services, and are unforeseeable or unavoidable. c. Due to unusual and unforeseeable circumstances beyond our control, and could not have been avoided even if all due care had been taken. d. Due to an event which even with all due care we could not foresee or forestall.

Our acceptance of liability and the amount of compensation that will be payable in relation to this clause 11, and in respect of claims arising out of hotel accommodation, will be limited in accordance with and/or identically to the provisions of, respectively, the Warsaw Convention 1929 as amended by the Hague Protocol, the Bern Convention 1961 the Athens Convention 1974, and the Paris Convention 1962. You can obtain copies of these Conventions by writing to us – allow 28 days for delivery. For the avoidance of doubt, this means that we are to be regarded as being entitled, and are entitled, to benefit from any limitations of compensation contained in any of these Conventions or any other conventions applicable to your travel arrangement. We strongly advise that you insure yourself against any possible risk that may occur, and in particular to ensure that you have sufficient insurance in respect of dependent relatives. You are required to carry proof of insurance with you, and produce it if reasonably requested to by company employees or suppliers. Any independent arrangements that you make, which are not part of the holiday are entirely at your own risk.

13. Complaints. If you have a complaint, you must make it known at the earliest opportunity to the guide/leader or co-ordinator of your holiday. They will normally be able to take appropriate action. If you are not satisfied with their response and you feel that your enjoyment of your holiday is likely to be significantly affected, you should notify our office in France, and we will do our best to resolve the problem. If at the end of the holiday you feel that the complaint has not been properly dealt with, we shall try and agree a settlement with you, but you must notify us in writing within 30 days of the end date of your holiday.

14. Joining the Holiday. All our holidays are land based, some of which include transport to and from a designated airport. For fiscal reasons, and for reasons of convenience to all guests, we stipulate a latest time of pick-up from the airport, and an earliest time of drop-off on the homeward journey. Should you arrive outside of these times, whether by choice or circumstances outside of your control we will endeavour to help you in your transportation to your final destination, but where this incurs us in extra cost, we retain the right to claim these expenses from you at the end of your holiday. Should you book your return flight before the time of drop off on your homeward journey, we cannot be held liable for any costs that you may incur in travelling from the holiday base to the airport.

15. Health Requirements. It is your responsibility to ensure that you obtain proper and detailed medical advice. Where you do not do so, and suffer personal injury or death, we have no liability to you for any cost, loss or damage, which you suffer, nor will we refund you the cost of any unused portion of your holiday. Clients with existing medical problems, pregnant women and anyone who has recently visited other countries should check requirements with their general practitioner. We require that we are made fully aware of any such conditions prior to booking in cases where such conditions are likely to inhibit the ability to partake in activity holidays, or upon booking where such conditions are not likely to inhibit the ability to partake in activity holidays, but where prior knowledge is required by our guides for safety reasons. We undertake to treat all information given in the strictest confidence.

16. Special Requests. We endeavour to fulfil any special requirements (e.g. vegetarian meals) and will pass your request to our suppliers, but do not guarantee that the request will be carried out.

17. Photographs. Any likeness or image of you secured or taken on any of our holidays may be used by the company without charge in all media (whether now existing or in the future invented) for bona fide promotional or marketing purposes, including without limitation promotional materials of any kind.

18. Data Protection. If necessary, the company may pass your contact details and numbers to any third party connected with the operation of the specific holiday on which you have booked. This information will not be used for any other purposes by the third party, nor will be passed to any other parties.

19. Your Contractual Requirements. By completeingand returning the booking form, whether by post or electronically you agree to accept the authority and decisions of our employees, group leaders, agents and suppliers whilst on your trip. If, in the opinion of any of these, your health or conduct appears to endanger the progress of the trip, or the health and safety of other members of the holiday, you may be excluded from the whole or part of the trip. In the case of ill health we may make such arrangements as we deem necessary and recover the costs thereof from you. If you commit an illegal act, we shall cease to have responsibility to or for you.

20. Alterations to Booking Conditions. No employee or agent of ours may vary these conditions or offer any refund or discount on the published price without our written consent.

21. Governing Law. This contract (including all matters arising from it) is subject to French Law and the exclusive jurisdiction of the French Courts.

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